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Abbey School, Torquay COMPLAINTS POLICYThe Abbey School and Nursery seeks to find ways of continually improving its educational provision for pupils. We welcome comments, both positive and negative, and view them as valuable information, which can help us to maintain and improve standards. Our definition of a complaint is an expression of dissatisfaction with the education provided by the Abbey School, which a person is prepared to address in writing, but may be initiated in person or by telephone. Your complaint is most usually addressed verbally to the teacher or carer of your child and the procedure itemised below will most likely afford satisfaction. You may prefer to telephone the administrative secretary first; however, should the complaint be out of the administrators remit, she will arrange for you to speak to the staff member directly concerned. Following this intervention, should the problem remain unresolved, it will be referred to an Assistant Head or the Head Teacher. All complaints will be recorded and investigated on an individual basis. Any trends identified will be addressed so that corrective action may be taken to improve standards and lead to improved provision. COMPLAINTS PROCEDURE
We feel it is important for parents of our children to get to know the staff members as quickly as possible. In this way barriers between parents and carers can be overcome. We are all aware that your child is the most precious part of your life, and we feel privileged to be chosen as their carers. When things do go wrong, and they will from time to time, we have a tried and tested system through which we resolve problems. The vast majority of any concern you will ever have while your child is in our School will no doubt be resolved by a simple and quiet word with the class teacher. The following steps offer guidance should you ever require it. Step 1 - When you feel uncomfortable about your child’s wellbeing, no matter what the concern, please approach the class teacher / main carer and air your concern. Do not delay. We will listen carefully to what you have to say and try to resolve your problem immediately. Step 2 - If you consider your concern has not been resolved by the class teacher or main carer please approach an Assistant Head Teacher. She will take note of your concern and report back to you. Step 3 - In instances, where appropriate, you will receive a written confirmation from the Head Teacher outlining your concern and the steps we have taken to resolve the issue. Step 4 - It is the Head Teacher's policy to deal only with incidents that have been unsuccessfully resolved by the staff. Under these circumstances please telephone the school secretary for an early appointment. The name telephone number and address of Ofsted is available to parents who require this. |
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Abbey School - specialists in
primary and nursery education Abbey School pupils benefit
from the professional expertise of specialist primary and nursery teachers, This page was last updated on 05 February, 2008 . Copyright © 2001- 2007 Abbey School. This site is constructed and maintained by Abbey School and includes information about its history, philosophy, Staff, curriculum, results, facilities and items of news. Although we believe the contents to be accurate, nothing contained in this website shall form any part of any contract between Abbey School and any person. |